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Shipping Policy

Shipping Your Mini Split Air Heating and Cooling Systems with Ease

At Shop Mini Splits, we understand the importance of hassle-free shipping and delivery. That's why we offer FREE shipping on all orders destined for the lower 48 USA. Here's everything you need to know about our shipping process:

Carrier & Curbside Delivery:

We entrust the shipping of your mini split air heating and cooling systems to reliable carriers such as FedEx Ground, FedEx Freight, or the most cost-effective provider available. Please note that all deliveries are curbside, and the carrier will not bring the products into your home, garage, or kitchen. If needed, kindly make arrangements for assistance in receiving your order.

Undeliverable Addresses:

In cases where the destination address is deemed undeliverable by the carrier, additional charges for alternative delivery methods may apply. We do not ship to PO Boxes to ensure a smooth delivery experience.

Full Insurance Coverage:

Every shipment is fully insured to protect your purchase throughout transit.

Tracking Information:

You can expect to receive your tracking number(s) via email approximately 2-4 business days after placing your order.

Shipping Timeframes:

FedEx Ground shipments typically take 4-6 business days from the processing date. FedEx Freight or other LTL provider shipments may take 4-12 business days from the processing date. Please keep in mind that shipping times can vary based on the final destination, the items ordered, and other logistical factors.

Cancellation & Restocking Fees:

If an order is shipped and subsequently canceled or refused, a restocking fee of 15%-30%, along with shipping fees, may be applied.

Adjusting Shipping Address:

Should you need to make adjustments or alterations to the shipping address, a $175.00 fee will be incurred. This fee covers charges imposed on us and the time required for a timely address adjustment with the freight carrier.

LTL Shipments for Large Items:

Large and heavy items such as mini split air heating and cooling systems may be shipped via LTL (less-than-truckload) shipment. The carrier will contact you to schedule a delivery appointment, and a person must be present to sign for the shipment. Additional charges may apply for rescheduled deliveries or refused shipments.

Damaged Packages:

In the event of clear damage to the package upon delivery, take clear photos of the damaged box, refuse the package, and note the damages with the delivery driver on the Bill of Lading or Freight Bill. Contact us at support@shopminisplits.com with your issue and photos. If there is no damage to the box but damages to the product, inspect your package immediately upon receipt and take pictures. Send us the photos right away. Failure to report damages within 24 hours may result in the rejection of your claim.

Returns & Refunds:

All products must be returned in their original, unused condition, including the original packaging, manufacturer's containers, documentation, warranty cards, manuals, and accessories. Refunds will be processed after our warehouse receives, inspects, and processes your return. It may take up to 72 hours to reflect on your statement, with return shipping charges non-refundable.

Shipping Zones:

Our free shipping offer applies to the 48 contiguous states, excluding Alaska, Hawaii, Puerto Rico, Guam, Northern Mariana Islands, United States Virgin Islands, Nantucket, Martha's Vineyard, Friday Harbor, Orcas Island, and other islands within the United States. Additionally, free shipping is not available for international destinations, including Canada.

International Shipping & Warranty Considerations:

Shipping our products outside the United States or transporting them internationally after initially shipping to a domestic U.S. address will void the warranty for those products. Our warranty coverage is designed for use within the United States, and international shipping or transportation may subject the items to different conditions and regulations, potentially affecting their functionality and performance. We advise against such actions to maintain warranty validity.

Factory Direct Shipping: Elevating Your Shopping Experience

What Is Factory Direct Shipping?

Factory Direct Shipping means that your mini split air heating and cooling systems are sourced directly from renowned manufacturers, eliminating intermediaries and ensuring exceptional benefits:

  • Quality Control: By dealing directly with manufacturers, we guarantee the highest quality standards. Rigorous testing and impeccable craftsmanship are integral to every product.
  • Swift Delivery: Strategically located warehouses across the continental USA enable us to process and dispatch orders quickly, reducing wait times and ensuring satisfaction.
  • Competitive Pricing: Eliminating intermediaries allows us to offer competitive pricing, ensuring you get the best value for your investment.
  • Reduced Environmental Impact: Factory Direct Shipping contributes to a greener future by minimizing transportation carbon footprints.

Our Promise to You:

Our Factory Direct Shipping model reflects our commitment to delivering excellence. Trust that your mini split air heating and cooling systems are of the highest quality, efficiently delivered to your doorstep.

Our dedicated customer support team is available to assist with inquiries or concerns related to your order or Factory Direct Shipping, ensuring your experience with Shop Mini Splits exceeds expectations.

Luxury should be accessible, and our Factory Direct Shipping approach is one way we make it a reality. Thank you for choosing Shop Mini Splits. We look forward to enhancing your indoor comfort, one system at a time.

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